Product exchanges are possible within 14 days from the date of purchase. Products are exchanged only upon presentation of the purchase receipt and your ID. Damaged and used products cannot be exchanged. Products cannot be exchanged if the packaging is damaged or opened. Hygiene products, underwear, duvets, pillows and bedspreads cannot be exchanged. As well as cut-to-size items and items related to events (e.g. Halloween, All Saints' Day, Christmas, Easter, New Year's Day, Carnivals, are not returned after the event).
If you purchased your product in-store or through online ordering, return it to the store with a receipt or fiscal coupon.
After verification of the product by the store manager, you will be offered a product replacement or purchase at the specified value of the damaged item.
Please note that products that have been subjected to abnormal use, use that does not comply with the product's instructions for use are not covered by this warranty.
We have spare parts for certain items. We invite you to write to our dedicated service directly at the email address below, mentioning the item reference and specifying the type of part required (e.g., chair legs, screws).
Email address: [email protected]
In just a few steps, you can select your favorite products on www.gifionline.com and pick them up from your chosen GiFi store:
• Check the availability of the items you are looking for.
• Add them to your cart and confirm the store where you would like to collect them.
• Confirm your reservation on the website.
• You will receive an order confirmation by email.
• Once your order is ready, you will receive an email detailing the collection procedure.
Important: Orders placed with the Click & Collect service are reserved for a maximum period of 48 hours from the moment you receive the notification that they are ready for collection. After this period, the order will be automatically cancelled.
Once your order is ready, you will receive an email with details on how to collect it. For further information regarding tracking, please contact your selected store directly.
The "Click & Collect" service is free, allowing you to easily select the items you want online and collect them after receiving a confirmation email from your chosen GiFi store.
No, the Click & Collect service is free of charge.
Yes, a minimum order of €10 is required (after applying any VIP discounts).
"Click & Collect" is available only for a limited selection of products. Therefore, some items available in our stores may not be eligible for this service. It is also possible that an item may not be available in your preferred store. Don’t forget to check availability in other nearby stores!
Your Click & Collect order must be paid for directly in store.
Yes, GiFi gift cards and vouchers can be used as payment methods when collecting your order in store.
If you place your order while logged into your VIP account, VIP prices will automatically apply. If you placed your order as a guest, make sure to inform the cashier when collecting your order so that your VIP discount can be applied.
The VIP account gives you instant discounts at checkout of up to 20% to 70% off the prices of thousands of items* marked with a VIP tag across all stores.
* See our VIP terms and conditions
How do I change my email address on my VIP account?
You cannot change your email address. Please send your request to [email protected] specifying your new email address, first and last name, and your 13-digit VIP code.
You no longer wish to receive GiFi communications:
For the newsletter, simply click "Unsubscribe" at the bottom of the page.
GiFi takes all necessary precautions to ensure the protection of your personal data. You can consult our privacy policy to learn more.
Please contact us by email at [email protected], specifying your 13-digit VIP number, your email address, your first and last name, and your postal code.
You can view GiFi catalogs at gifionline.com or on GiFi Kosova social media channels. Sign up for our newsletter and receive our catalog in your mailbox.
Job offers are available on the website or via email [email protected] .
Where are they located ? the shops GIF ?
Stores GIF found in :
GiFi 1, Prishtina Mall, floor 0
GiFi 2, Fushë Kosovë, Industrial Zone
GiFi 3, GALLERIA MALL, floor 0
All our stores in Kosovo are listed here.
For each you will find:
• address and GPS
coordinates
• a map and the ability to
calculate your route
• opening hours
• list of
available services
• phone number
We invite you to write to the email address marketing @gifi-kos.com , presenting your detailed request and attaching the project proposal.
The prices of all products in GiFi stores in Kosovo are the same.
PURCHASE IN STORE
Product exchanges are possible within 14 days from the date of purchase. Products are exchanged only upon presentation of the purchase receipt and your ID. Damaged and used products cannot be exchanged. Products cannot be exchanged if the packaging is damaged or opened. Hygiene products, underwear, duvets, pillows and bedspreads cannot be exchanged. As well as cut-to-size items and items related to events (e.g. Halloween, All Saints' Day, Christmas, Easter, New Year's Day, Carnivals, are not returned after the event).
If you purchased your product in-store or through online ordering, return it to the store with a receipt or fiscal coupon.
After verification of the product by the store manager, you will be offered a product replacement or purchase at the specified value of the damaged item.
Please note that products that have been subjected to abnormal use, use that does not comply with the product's instructions for use are not covered by this warranty.
We have spare parts for certain items. We invite you to write to our dedicated service directly at the email address below, mentioning the item reference and specifying the type of part required (e.g., chair legs, screws).
Email address: [email protected]
CLICK & COLLECT
In just a few steps, you can select your favorite products on www.gifionline.com and pick them up from your chosen GiFi store:
• Check the availability of the items you are looking for.
• Add them to your cart and confirm the store where you would like to collect them.
• Confirm your reservation on the website.
• You will receive an order confirmation by email.
• Once your order is ready, you will receive an email detailing the collection procedure.
Important: Orders placed with the Click & Collect service are reserved for a maximum period of 48 hours from the moment you receive the notification that they are ready for collection. After this period, the order will be automatically cancelled.
Once your order is ready, you will receive an email with details on how to collect it. For further information regarding tracking, please contact your selected store directly.
The "Click & Collect" service is free, allowing you to easily select the items you want online and collect them after receiving a confirmation email from your chosen GiFi store.
No, the Click & Collect service is free of charge.
Yes, a minimum order of €10 is required (after applying any VIP discounts).
"Click & Collect" is available only for a limited selection of products. Therefore, some items available in our stores may not be eligible for this service. It is also possible that an item may not be available in your preferred store. Don’t forget to check availability in other nearby stores!
Your Click & Collect order must be paid for directly in store.
Yes, GiFi gift cards and vouchers can be used as payment methods when collecting your order in store.
If you place your order while logged into your VIP account, VIP prices will automatically apply. If you placed your order as a guest, make sure to inform the cashier when collecting your order so that your VIP discount can be applied.
MY ACCOUNT – VIP CLUB CARD
The VIP account gives you instant discounts at checkout of up to 20% to 70% off the prices of thousands of items* marked with a VIP tag across all stores.
* See our VIP terms and conditions
How do I change my email address on my VIP account?
You cannot change your email address. Please send your request to [email protected] specifying your new email address, first and last name, and your 13-digit VIP code.
You no longer wish to receive GiFi communications:
For the newsletter, simply click "Unsubscribe" at the bottom of the page.
GiFi takes all necessary precautions to ensure the protection of your personal data. You can consult our privacy policy to learn more.
Please contact us by email at [email protected], specifying your 13-digit VIP number, your email address, your first and last name, and your postal code.
GIFI AND SHOPPING
You can view GiFi catalogs at gifionline.com or on GiFi Kosova social media channels. Sign up for our newsletter and receive our catalog in your mailbox.
Job offers are available on the website or via email [email protected] .
Where are they located ? the shops GIF ?
Stores GIF found in :
GiFi 1, Prishtina Mall, floor 0
GiFi 2, Fushë Kosovë, Industrial Zone
GiFi 3, GALLERIA MALL, floor 0
All our stores in Kosovo are listed here.
For each you will find:
• address and GPS
coordinates
• a map and the ability to
calculate your route
• opening hours
• list of
available services
• phone number
We invite you to write to the email address marketing @gifi-kos.com , presenting your detailed request and attaching the project proposal.
The prices of all products in GiFi stores in Kosovo are the same.
You can contact our customer service via the phone number:
+383 49 962 005 Monday to Friday: 9:00 - 17:00