Privacy

GiFi processes personal data only to the extent necessary for the operation of its websites, content, and services. Processing is typically based on user consent, except in cases where the law permits processing without prior consent.

We respect data protection requirements when selling goods and providing services, whether through GiFi’s online platform, via email, or by other means, including simple website browsing.

By using our services and visiting our website, you agree to the terms of this policy. This includes authorizing the collection and processing of your data in compliance with applicable law.

This policy is aligned with Law No. 06/L-082 on the Protection of Personal Data in Kosovo as well as international standards such as the GDPR

The policy applies to prospective and existing customers, their representatives, potential buyers, and visitors to the platform and website.

Key Highlights

  • What information we process: Personal data depending on how you interact with our services
  • Sensitive information: Processed only with explicit consent and when strictly necessary.
  • Third-party data: May be obtained from public databases, marketing partners, and social networks 
  • Purposes: Service provision, improvement, security, communication, and compliance with applicable laws
  • Data sharing: Only in specific cases and with authorized third parties 
  • Security: Technical and organizational measures are applied (firewalls, encryption, access controls) 
  • Your rights: Access, correction, deletion, restriction, portability, and objection

1. Information We Collect

Personal information provided by you

We collect data that you voluntarily provide during account registration, account updates, interest in products and services, participation in activities, orders, and communication with GiFi.

Examples include:

  • Full name, phone number, email address, home address, authentication details, billing addresses, date of birth, and password
  • Additional information legally required for verification and identification
  • Information on preferences, age, gender, education, and professional experience, when shared with us 

We do not request data from children. The name of a minor may only be used for user identification and content customization purposes.

Sensitive information

We do not process sensitive data without your written consent and without a necessary legal basis.

Payment data

GiFi does not store credit card information. Payment processing is carried out by licensed third parties. We encourage you to review their respective privacy policies.

Social media logins

Registration may also be enabled via Facebook or Google. We receive limited profile data from the relevant provider, depending on your settings.

Automatically collected information

When you use our services, we automatically collect technical data such as IP address, browser type, operating system, language preferences, referring URL, device name, location, usage time, and marketing or communication preferences.

Logs and usage data may include device events, error reports, and actions within our services.

Device data may include identifiers, model, carrier, and configuration details.

Location data may be collected via GPS or IP address, depending on your device settings.

Cookies

When you visit our website, we use cookies stored in your browser through an opt-in procedure. These help with identification, preference settings, performance diagnostics, security, and personalization.

Types of cookies:

  • Necessary cookies: For basic functionality without storing personal identifiers
  • Performance cookies: For visit measurement and content improvement
  • Marketing cookies: For more relevant advertising 

You can manage cookies through your browser. Blocking cookies may limit some functionalities.

Google API

Use of data obtained through Google API complies with the Google API Services User Data Policy including the Limited Use requirements.Please review the relevant policies on Google’s official pages.

Other sources

We may receive information from public databases, marketing partners, affiliate programs, data providers, and social media platforms to improve marketing accuracy and update our records.

We also use third-party services such as Google Analytics and Hotjar for usage analysis and application hosting.